30-night sleep trial · Free exchanges on every order · Free shipping from €75 30-night sleep trial · Free exchanges
Sorelle Luna
EN

Customer service

Shipping & returns

Shipping

Delivers in 5–10 working days. Shipped from the Netherlands, with a tracking link by email.

  • Free shipping on orders from €75
  • Below that, the shipping cost is shown at checkout before you pay
  • We ship across the European Union, the United Kingdom, Norway and Switzerland

The 30-night sleep trial

Sleep in it for 30 nights. If it is not the set you keep reaching for, exchange it or send it back. You have 30 days from delivery.

  • 30 days from delivery to start a return or exchange
  • Free exchanges in every colour, every style, every size we stock
  • Refund-only returns carry a €5 return label fee
  • Start online through your account or the link in your dispatch email

How it works

  1. Start a return

    Sign in to your Sorelle Luna account and choose the order, or use the link in your dispatch email. Tell us what you’d like to do: exchange for a different size or colour, or return for refund.

  2. Print your label

    We send a prepaid return label by email within an hour. Attach it over the original label and drop the parcel at any carrier point.

  3. We ship the exchange

    Size exchanges ship the same day we receive your return, free of charge. Refunds are issued within two business days of the parcel arriving at our warehouse.

Exchanges first

When something doesn’t fit, the right answer is almost always a different size, not a refund. Exchanges are free, every time. If you’d rather we help you choose, write to hello@sorelleluna.com and we’ll suggest a size based on what you’ve ordered before.

Refund-only returns

If you’d prefer a refund, that’s fine. A €5 return label fee is deducted from your refund to cover outbound shipping and processing. The fee is waived for orders where the return is our fault: damaged on arrival, wrong item shipped, or a fault in the fabric. We’ll know from the photos you send at the start of the return.

What we ask in return

  • Items unworn, unwashed, and with all original tags attached.
  • Try on with care. Silk doesn’t love being pulled on and off over heavy makeup or fresh fake tan, and we can tell.
  • Original packaging where possible. The box and the tissue are part of how the silk arrives; they help the next customer experience the same thing you did.

Final sale

Gift cards and items marked “Final sale” on the product page are not eligible for return or exchange.

Damaged or incorrect on arrival

Email hello@sorelleluna.com within 7 days of delivery with your order number and a photo. We replace damaged or incorrect items at our cost: no return label fee, no restocking charge, no argument.

Holiday orders

Orders placed between 1 November and 24 December get an extended window: 45 days from delivery to start a return. The rest of the policy is unchanged.

Questions

Can I exchange for a different colour or product?
Yes. Exchanges cover any size, colour, or product we currently stock. If the new item costs more, we’ll send a payment link for the difference. If it costs less, the difference is refunded to your original payment method.
What if I bought during a sample sale or with a discount code?
Sale items are eligible for exchange or return under the same conditions as full-price items. The €5 return label fee still applies to refund-only returns.
Do I need the original box?
No. We ask that you reuse the packaging where you can, but we don’t refuse returns that arrive in different packaging. The silk is the part that matters.
How long do refunds take?
Refunds are issued within two business days of the parcel arriving at our warehouse. Your bank or card provider may take a further 3–5 business days to show the credit on your statement.

For anything else, email hello@sorelleluna.com and we answer within one working day, in English or Dutch.