Help

Contact

Write to hello@sorelleluna.com and we answer within one working day, in English or Dutch.

Customer service

Our customer service is available from Monday to Friday, 9:00 am to 5:00 pm (CET). We answer within one working day.

Orders and sizing

Include your order number for anything about an order. For sizing, send your usual size, height, and the piece you’re considering, and we’ll tell you which to choose.

Returns and exchanges

Free size exchange on every order, once per item. Refund-only returns carry a €5 return label fee, deducted from the refund. Start by email with your order number, or read the full policy.

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